We’re Hiring! Integrator / Director of Operations

Our small but mighty team is growing once again and we can’t wait to have you join us as our Integrator / Director of Operations! Interested? Keep reading!

The Basics

The Integrator/Director of Operations is in charge of bringing the CEO’s ideas to life. She tells you what and you figure out how, then delegate the implementation and execution to the appropriate team member, modeling the way, always working toward the greater good of the business.

This role is arguably the most important role on our team as you are the glue that holds us all together.

P.S. If you haven’t read the book Rocket Fuel to understand what an Integrator truly is, I recommend reading it before you apply.

The Details:

• POSITION: Integrator / Director of Operations
• COMPANY: Kate Kordsmeier 
• STATUS: Full-time W-2 employee with benefits
• REPORTING TO: Visionary / CEO
• LOCATION: Atlanta, Georgia is preferred, though not required; primary remote work arrangement with occasional in-person attendance
• START DATE: ASAP
• APPLICATIONS ACCEPTED THROUGH: November 30, 2020

Real talk: This position and our team have very high expectations

But if you’re the right person for this job, you have equally high standards for yourself and are motivated by high expectations.

Results Responsible For:

Making the CEO’s vision a reality through team and operations management

• You are the protector of the CEO’s time, ensuring she can be a leader and Visionary and NOT a manager and implementer
• You are responsible for filtering and translating the CEO’s ideas into functional plans for the company.
• You ensure everyone is truly following, and adhering to, the company’s core values and SOPs.
• You are responsible for building the infrastructure of our organization, owning company culture, and building a motivated team of dedicated believers that will help us achieve our company goals. 
• This role is heavily involved with the strategy and the implementation of our project management, annual/quarterly plans, meeting cadence, and operational systems—including finance, legal, and technical systems and team growth.
• Oversee ongoing streamlining of systems + working through issues with efficiencies, processes, and overall operations.
• You must be willing to contribute and collaborate, not just “do the tasks”.  We want your point of view.
• Proactively identify and mitigate issues and risks keeping the company compliant. Creatively solve problems and bottlenecks to keep projects on track.
• Optimizing our operations and finding coaching when opportunities arise.

Job Responsibilities + Tasks

• Regularly report to Visionary/CEO on the efficacy of ongoing initiatives and create and maintain company dashboard that assesses marketing, sales, operations, and delivery with metrics (i.e. traffic, conversion rates, advertising, ROI, etc.).
  • Make data-driven decisions to move the team and our content forward to hit company goals.
  • Create and maintain metrics reports on marketing and sales activities.
  • Track whether promos are set to meet financial goals and notify team if and when we need to pivot
• The Integrator plans and leads all team meetings and schedules additional meetings, reviews, check-ins as needed.
  • Create agendas, capture notes, assignments and deadlines and ensure notes get turned into actionable tasks in Asana.
  • Summarize business status in a weekly report for CEO.
• Manage our team members and outside vendors to ensure we’re all rowing in the same direction and getting results from our efforts
  • Supervise all employees and contractors and conduct weekly team check-ins (reviewing their 15-5s) and ensure maximum performance for our team.
  • Empowering the team to make more of their own decisions so the CEO can make less and ensuring our core values are used in decision-making in all departments.
  • Providing assertive, direct feedback to the team using radical candor and resolving issues effectively—you are comfortable with conflict, calling out the problems, and solving the problems in a practical and healthy manner. 
  • Getting status updates from the team daily via Voxer
  • Reinforcing the mission and goals with our team so that we make certain that we are moving toward the CEO’s vision.
• You are responsible for figuring out when we need to hire/fire, and managing the entire hiring process, including recruiting a team of A-players, conducting interviews, creating skills tests, preparing offer letters, and HR/Onboarding of new team members
  • Managing, reviewing, and approving all PTO requests
  • Staying up to date on HR and compliance laws, regulations, changes, and best practices
  • Managing employee promotion transition
  • Creating, reviewing, and managing job descriptions, keep them up-to-date
  • Maintaining an updated organizational chart
  • Managing employee compensation, benefits, bonuses, and training
  • Maintaining, encouraging, and increasing employee satisfaction, wellness, happiness, and retention
  • Processing and executing payroll and invoice payments
  • Reviewing and processing reimbursement requests
  • Maintaining an up to date Employee Handbook
  • Responsible for hearing, addressing, resolving, and mediating team member issues, conflicts, complaints, overwhelm, dissatisfaction, etc.
  • Report to Leadership Team if changes need to be made to company policy (either due to personal opinion, improvements, or legal changes)
  • Responsible for the creation, management, and organization of the HR folder and personnel files
• Serve on the leadership team and be a leader within the company, ensuring we are all healthy, functional, and cohesive.
• Create and document SOPs and policies and systemize the business operations so we are all following a clear, consistent plan and have resources for future hires.        
• Build out projects in Asana (milestones, tasks, and subtasks) and monitor projects on a daily basis for all team members, ensuring deadlines are met, the right person is assigned to tasks and everyone knows what they’re supposed to be doing and when. 
• The Integrator tests everything, serving as the final check before something goes live.
• The Integrator is responsible for knowing if the work being delivered by the team is on brand and of appropriate quality.
• Work with the virtual CFO to set budgets for all our programs and projects. 
  • Manage the relationship with our outsourced accounting company to ensure that we continue to have up-to-date and accurate bookkeeping.
  • Review reports alongside CEO each month for opportunities and trends.
• Oversee all technical systems and advise when necessary.
• Decide on which tools and systems will be used for each of our projects.
• Supervise customer support functions and team members. Always optimizing our client/customer experience.
• Anticipate, identify, prevent and resolve conflicts as they arise.
• Partner with the Marketing Manager to ensure launches and projects run smoothly and goals are attained.
• Prepare and deliver “State of the Business” report each quarter.

Expectations

• The CEO feels supported—all tasks are held and nurtured, without the CEO’s input with a delegation level or 4 or 5 on almost everything.
  • Provide a weekly status update to CEO. 
  • Identify and solve problems with little to no involvement from the CEO.
• You are the one holding the team accountable, checking their work, making sure deadlines are met, etc. Not the CEO. Closing the loop on projects to ensure they’re brought to 100% completion without needing to involve the CEO
  • If we’re working with an outside vendor, you (in tandem with the Marketing Manager) are responsible for ensuring we are getting an ROI, seeing results and if not, coming up with a solution whether that’s finding a new vendor, trying a new strategy or removing the task from our list as a whole.
• You need to be comfortable and confident saying NO to the CEO (or at least, not right now) when the team doesn’t have the bandwidth to execute her ideas
• There needs to be a clear system in place for organizing the CEO’s ideas and suggestions so that they aren’t forgotten
• While you are tracking the data and analytics, it’s important to not only know the numbers and alert the CEO of important metric changes, but also to come up with suggestions to improve when we’re not hitting our goals

You’ll be great in this position if you…

• Are available to work Monday through Friday from 9 AM to 5 PM Eastern.
• Have experience working in an operations or project management role in a high-growth organization.
• Highly developed interpersonal and leadership skills
• Aptitude in decision-making and problem-solving
• Must have great human and business instincts and be able to confidently articulate a well- informed point of view
• Sharp brain. Thick skin.
• Follow company security protocol and retain a high-level of discretion and confidentiality when it comes to company and client information.
• Emotionally self-regulate even during times of pressure and stress to be present for the team
• Able to consistently understand the intent and vision of the CEO, work as a sounding board for the CEO
• Ability to set goals and develop achievable timelines to hit them
• Ability to assess company progress based on data
• Extreme, obsessive attention to detail
• Ability to turn conversations and discussions into action plans
• Highly detailed and organized, with exceptional problem-solving abilities.
• Independent, self-starter who executes tasks on time, every time.
• Strong communication skills and willingness to take constructive feedback.
• Tech savvy. Comfortable with tech software and willingness to adapt and learn new software quickly.
• Works with no attitude and no ego
• Loyal, hardworking, and comfortable in a fast-paced small-business environment where priorities can change quickly.
• Able to travel to live events for our company (client events and retreats)
• Available to attend and lead Team meetings.
• Are a self-starter, eager to take initiative and anticipate the needs of the team, partners, customers, and readers. If you don’t have the answer, you find it.
• Never miss a deadline, and can handle tight turnarounds (i.e. you work well under pressure), last-minute requests, and quick changes.
• Prefer a team environment in a supportive role, rather than being the owner/CEO/visionary/face of the business. This is a behind-the-scenes job and you need to be comfortable without public recognition.
• Inherently compassionate, empathetic and truly want to help others.
• Take ownership and pride in your work, whether you’re writing a podcast outline, crafting a sales email, or fixing a typo.
• Have dedicated childcare (if necessary) so you can focus and be available for calls during work hours. 
• Prefer to work in an honest, candid environment; Have thick skin that can handle direct, honest feedback, be coachable with no ego and course-correct when needed.

Bonus Points If You…

• Are experienced with WordPress, Kartra, Google Suite, Asana, Voxer
• Have experience with online business models, blogging and digital courses
• Have a little woo in your life. We talk about cycle syncing, working with the phases of the moon, manifesting and the law of attraction, etc. Skeptics need not apply. 
• Prioritize self-care, movement, nature, healthy food, relationships, mindfulness and spirituality into your life.

Who We Are: Mission + Values

Our mission is to empower women with actionable advice and inspirational content to turn their purpose into profits with an online business that reclaims their joy, power, and freedom without sacrificing their health, self-care, relationships and family, sanity and spirituality.

There’s a blog component (successwithsoul.co (KK)), a podcast (Success with Soul) and two online courses, 21 Days to Impact and the Six Figure Blog Academy, and a group coaching program, The Success with Soul Accelerator. KK also has a sister company, Root + Revel, a holistic wellness blog.

1. We Are Scrappy, Growth-Oriented Achievers. We are a team of doers and creators who are always striving for extraordinary results and are super hungry for achievement and success. Both individually, and more importantly, as a collective. We each see the company’s success as a whole as our individual success. And we are fully, 100% committed and dedicated to making shit happen. We’re resourceful, always willing to jump in and help wherever needed. No matter what, we find a way with out-of-the-box thinking and a scrappiness to get the job done. We are a team of “intrapreneurs” who have the freedom and flexibility to love what we do and be the best at our roles.
2. We Actually Care. Because we are always showing up as our fullest, truest selves, working in alignment with our soul’s purpose, and encouraging our community to do the same, we are very unlike cut-throat, bro-marketing businesses. We see leads as actual human beings. We put love over metrics. And we always do the right thing, providing the very best customer experience possible, always looking for new ways to surprise and delight our students. We have built-in internal motivation and accountability to ourselves, the team, and those we serve. We do what we say we’re going to do and follow-through. We are women of our word and we walk the talk. We talk with radical candor, by caring personally and challenging directly in open dialogue with respect, honesty, and empathy. We receive feedback graciously and are never defensive, but aren’t afraid to give tough love when needed. We’re assertive and direct, no bullshit, no beating around the bush. 
3. We Make Mistakes. We believe the fastest path to success is failure. Imperfect action is needed to grow and learn and evolve. Mistakes are the compost that our business needs to thrive. Mistakes are expected, encouraged and celebrated because it means we are one step closer to who we are meant to be. AND we take radical responsibility and complete ownership when we fuck up. We are not afraid to apologize and admit when we were wrong. 
4. We Are Always Learning. Continuous self-improvement for both professional and personal development is at the forefront of everything we do. We take courses, read books, listen to podcasts, attend conferences and do what it takes to always be learning new skills and improving ourselves. When we don’t know the answer to something, we go out and find it. We invest in ourselves, we seek out teachers who have done what we want to do, and we share what we’ve learned within the team so all can benefit. 
5. We are Boundary-Pushing Confident Badasses who Ask Why Not Us? We dream big and don’t let fear hold us back. We ask for what we want because we know the answer is always no until we ask. We work through our imposter syndrome, we recognize all potential partnerships are just other human beings, and the worst that could happen is a “not right now”. We are a positive inspiration to our community, always lifting people up, first by believing in what we do so strongly and the results we know our framework can get people and then by believing our students have what it takes. 
6. We Take Care of Ourselves. Self-care, rest, and play are the cornerstones of our company culture (no burnout!). While we work hard, we strive to always work smarter, to do less in order to achieve more. “The more we relax, the more money we make,” is our motto. Followed by “How can we let this be easy?” When in doubt, do less and keep it simple. After we’ve worked hard, we rest just as hard. We build naps and nature walks and snuggles with our kids/fur babies into our work day. We make time for physical, emotional and spiritual healing, with chiropractic, acupuncture, counseling, meditation, journaling, prayer, movement, and embodiment practices. We are healers, leading by example. 
7. We Leave the World a Better Place. With an ardent commitment to Mother Earth, we spend time in nature and employ regenerative, circular and cyclical living practices in both in our personal lives and within our business because Science is Real. We are here to contribute to the progression of our society with a focus on diversity, equity and inclusion as we honor and welcome, with respect and love, those who look and think differently than us. We celebrate our innate uniqueness, inviting all different races, ethnicities, backgrounds, orientations, ages, religions, body sizes and shapes, and abilities into our communities and onto our team, as we care deeply about including diverse perspectives and experiences. We strive to amplify marginalized voices, to be an ally to our BIPOC and LGBTQ+ brothers and sisters, and to bring power and freedom to womxn everywhere! We give back to our communities and support small businesses.

Team KK Perks

Did we forget to mention all of Team KK’s perks? While we strive to always work from a place of rest, we are RAPIDLY growing with a goal of hitting 7 figures (as in $1 million dollars in revenue!) by 2021. But we can’t do it without you! Our small but mighty team is full of talented and motivated individuals who actually enjoy going to work every day. But these awesome perks and benefits help just a little too: 

• Competitive compensation with room to grow, bonus commissions, profit sharing and annual raises based on performance
• Complete autonomy–I don’t care when, where or how you work, so long as you get the job done and respond to team messages during the day.
• Forget the traditional corporate culture. Kate only lasted 4 months in it for a reason, and Team KK’s culture couldn’t be more opposite–no micro-managing, no “working” just to look busy, no clocking in and out, no asking for time off to go to a doctor’s appointment or pick your kid up from school or have a personal life. No need to apologize or ask permission. I don’t even need to know the details! I’m not paying for seat warmers. There is no such thing as being late to work (although there is such a thing as missing deadlines). You’re not a child who needs to be watched and constantly told what to do. You choose how you get your work done. Your time is yours, so long as the work gets done and the clients are happy.  
• A group of co-workers that’s more like a family–we really like each other and talk often about so much more than just work. We are here to support each other and often get together in-person, whether it’s for happy hours, team trips or a friendly phone call or video chat. We even take professional and personal development courses together, attend conferences and workshops together and prioritize learning and genuine connection. We like to work hard and play hard! 
• While taking care of business, we like to take care of our community and the environment too! Kate will match up to $500 per year of any monetary donations you make to charity. 
• Full-time employees receive Health Benefits, 401k matching, 2 weeks paid vacation, plus 9 paid holidays, and more after 90 days 

To Apply

To apply, please email Kate at hi[at]successwithsoul.co with “I MANIFESTED THIS JOB” in the subject line (so we know you’re paying attention). In your email, please include the following:

1. Your resume and/or relevant experience
2. Why you are interested in this position 
3. How soon can you start?
4. At least one referral we can talk to about your previous experience

Thank you!